Shipping policy
SHIPPING*
Orders take 5-14 days to fulfil prior to shipping
Items may take 5-14 days to ship due to our pieces being handmade. Please note that some items will have a specific shipment timeframe.
Domestic shipping
UK: £3 (2-5 working days)
International shipping
Europe - Zone 1: €14 (up to 10 working days)
Europe - Zone 2: £22 (up to 10 working days)
USA: $15 (up to 10 working days)
Canada: $20 (up to 10 working days)
Rest of the World: shipping calculated at check out (up to 15 working days)
IMPORT FEES/TAX
Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Tarifs vary from country to country so we recommend contacting your local office for estimated costs. MINA NOVSKI can not be held accountable for delays in custom clearance as these issues are out of our control
Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Tarifs vary from country to country so we recommend contacting your local office for estimated costs. MINA NOVSKI can not be held accountable for delays in custom clearance as these issues are out of our control
*Please note that shipment times start from when pieces are fulfilled.
COVID-19 UPDATE: Due to the ongoing concerns, there may be a delay with shipping. If you have not received your package a week after shipment confirmation please do not hesitate to contact us.
E-mail: info@minanovski.com
PLEASE NOTE THE FOLLOWING:
MINA NOVSKI WILL NOT BE HELD RESPONSIBLE FOR A DELAY IN SHIPMENT CAUSED BY WEATHER CONDITIONS, INTERNATIONAL CUSTOM ISSUES OR ANY OTHER CIRCUMSTANCES BEYOND OUR CONTROL.
MINA NOVSKI ARE NOT RESPONSIBLE FOR ANY LOST, STOLEN, OR UNDELIVERED PACKAGES. IF YOUR PACKAGE IS MARKED AS DELIVERED BUT YOU HAVE NOT RECEIVED IT, PLEASE CONTACT THE CARRIER OF THE PACKAGE TO OPEN AN INVESTIGATION.
IF PACKAGES ARE ALSO RETURNED TO US DUE TO AN ERROR IN THE DELIVERY ADDRESS PROVIDED BY THE CUSTOMER, OR IF THE PACKAGE IS UNCLAIMED, WE ARE OBLIGED TO CHARGE THE CUSTOMER THE SHIPPING FEE AGAIN TO COVER THE DELIVERY COST.